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Privacy & Security

Protecting Your Privacy & Security

Protecting the personal information we collect and maintain is as important to us as it is to you. Like any organization, we require a certain amount of personal information to conduct business and provide you with the products and services you want and need. At the same time, you have the right to know that your privacy is being respected and that your confidential information is collected, used and protected appropriately.  


Privacy Statement

Canada is part of a global economy based on the creation, processing, and exchange of information. The technology underlying the information economy provides a number of benefits that improve the quality of the protection of privacy rights and the individual’s right to control the use and exchange of personal information.

The Swan Valley Credit Union is a member-owned and controlled financial institution and, as such, has an inherent responsibility to be open and accessible while, at the same time, demonstrating the greatest respect for protection of the member’s personal privacy. In adopting this Credit Union Code for the Protection of Personal Information, what has been accepted practice becomes a documented commitment to the member.

Protecting the personal information we collect and maintain is as important to us as it is to you. Like any organization, we require a certain amount of personal information to conduct business and provide you with the products and services you want and need. At the same time, you have the right to know that your privacy is being respected and that your confidential information is collected, used and protected appropriately.

The product or service we are providing you, requires your name, address and some identification. We only collect the information we need and only use it for the purpose explained to you.
SVCU Full Privacy Statement

Security Statement

Digital Banking Security

Our digital banking system has industry-leading security capabilities, including robust fraud prevention, cyber security features and high-risk transaction protections to ensure that your transactions are secure while data is transmitted between your device and our banking server.

Encryption

We use 256-bit TLS encryption on our desktop website and mobile app, enabling you to easily and securely complete banking transactions on your phone, tablet or computer.

Controlled account access

You have control over your account access – only you know your sign-in credentials, user name and password. Our employees do not have this information, nor do they require it from you.

Password protections

There is a maximum number of attempts to input the password for your account. If it exceeds the number, your online access will be disabled, and you must contact a member representative to assist you.

Withdrawal of Consent

As a member, you can control the information you receive from your credit union and our system affiliates, except for monthly statement inserts, by using the Withdrawal of Consent Privacy Exception form.

Some information SVCU collects is necessary to provide products and services to you the member, and providing this information is not optional. You can withdraw your consent for promotional material at any time. If you wish to withdraw or partially withdraw your consent, please complete the attached form and submit to the SVCU. Please note that a reasonable time period may be required to process your Withdrawal of Consent.

Privacy Exception Form

Member Information Access & Privacy Concern

Members have a right to access their personal information Swan Valley Credit Union has in their possession. In the event you wish to access your personal information, or if you have a complaint or concern related to privacy, please print and complete the form and submit by mail to the Privacy Office. The Privacy Office will respond to your request or complaint within 30 days. If there are any costs associated with the information gathering, we will notify you in advance.
Request to Access Personal Information

Mobile Apps

The following list of permissions and activities are required by our mobile app to operate. These include:
  •  “Access Camera” permission is used by the app to deposit a cheque via mobile deposit capture, store a custom profile picture and background.
  •  “Access Location” permission is used by the app to accurately locate the nearest ATM or branch in the “Find Us” feature.
  • “Call Permission” is used to automatically call the user’s preferred branch by tapping on the phone number in the “Find Us” feature.
  • “Read Contacts” permission is used to set up new Interac e-Transfer® contacts and send an Interac e-Transfer®. Only the device contact information a user confirms is readable by Interac.
  • “Internal Storage” permission is required to view, share and download PDF files from the mobile app to a user’s device.
  • “App Activities” uses mobile app interaction data for analytics on usage and crash information for the current app version. We also monitor application stability using the crash logs to make ongoing improvements. Data collected on app activities, information and performance is completely anonymous and aggregated – individual users are not identifiable.
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